At DSC IT Limited, we are committed to providing the highest quality of service. However, if you are dissatisfied with any aspect of our telecommunications services, this code explains how you can lodge a complaint and how we will resolve it.

How to Complain:

Please contact us via our 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ or email Support@DSCIT.co.uk .

Our Process:

1. Acknowledgement: We will acknowledge your complaint within 2 working days.
2. Investigation: We aim to resolve all issues within 10 working days.
3. Escalation: If you are unhappy with our initial response, the matter will be reviewed by a Director.
4. Alternative Dispute Resolution (ADR): If your complaint remains unresolved after 8 weeks, or we reach a 'deadlock' position, you have the right to take the matter to an independent ADR scheme.